Overview
The Puramithra initiative is a comprehensive program designed to transform urban sanitation services by empowering sanitation workers and implementing modern waste management practices. This initiative aims to improve the working conditions, dignity, and efficiency of sanitation workers while ensuring better waste management services for urban residents.
Mobile App
Overview
The Puramithra app is a citizen-centric digital platform developed by the Department of Municipal Administration and Urban Development to facilitate transparent, efficient, and real-time grievance redressal and access to urban services.
Grievance Management
Smart Complaint Resolution
- Real-time grievance tracking system
- Automated complaint categorization
- SLA-based resolution monitoring
- Citizen feedback integration
Multi-channel Support
- Mobile app-based complaints
- WhatsApp integration
- Web portal access
- Voice-based complaint registration
AI-Powered Chatbot
Intelligent Assistance
- 24/7 automated support
- Natural language processing
- Multi-lingual support (Telugu & English)
- Context-aware responses
Image Processing
- Visual complaint analysis
- Automated issue classification
- Location extraction from images
- Before/after comparison
Citizen Feedback
Rating System
- Service quality ratings
- Worker performance feedback
- Resolution satisfaction score
- Improvement suggestions
Community Engagement
- Public forums and discussions
- Service improvement ideas
- Community cleanliness drives
- Citizen awareness programs
Smart Notifications
Alert System
- Real-time status updates
- SLA breach notifications
- Schedule reminders
- Emergency alerts
Personalized Updates
- Area-specific notifications
- Service disruption alerts
- Maintenance schedules
- Campaign announcements