Grievance SLAs
Service Level Agreements for Grievance Resolution
Sanitation
- Garbage not lifted from Garbage House/Point1 day
- Sweeping not done1 day
- Public Toilets - Blockage/Overflow1 day
- Removal of Dead Animals1 day
Water Supply
- Water Supply - No Supply1 day
- Water Supply - Low Pressure2 days
- Water Supply - Contamination1 day
- Pipeline Leakage/Overflow1 day
Roads & Drains
- BT Road - Patch Repairs3 days
- CC Road - Minor Repairs3 days
- Drain - Blockage/Overflow1 day
- Manhole - Cover Missing1 day
Urban Forestry
- Tree Pruning3 days
- Fallen Tree Removal1 day
Street Lighting
- Street Light - Not Working2 days
- Street Light - Dim2 days
Public Health
- Mosquito Problem2 days
- Fogging Request2 days
Important Note:
These Service Level Agreements (SLAs) represent the maximum time for resolution. Many issues may be resolved sooner.