Citizen Charter
Our Commitment to Citizens
The Citizen's Charter is a commitment of the Municipal Administration Department to provide efficient and transparent services to the citizens. It defines the standards of service delivery, timelines, and necessary documentation for various municipal services.
Our Vision
To transform Urban Local Bodies into effective, efficient and responsive local governments focused on improving quality of life of urban citizens.
Our Mission
To strengthen Urban Local Bodies through institutional, administrative and financial reforms, enabling them to provide better civic services and create urban infrastructure.
Building Plan Approvals
Building Permission
Timeline
15 days
Required Documents
- Building application with plans
- Documents of ownership
- Location plan
- Structural stability certificate
- NOC from Airport Authority (if applicable)
- Fire NOC (if applicable)
Fee
As per GO MS No 223 MA
Occupancy Certificate
Timeline
7 days
Required Documents
- Application
- Building permission copy
- Photos of construction
- Property tax payment receipt
Fee
As per rules
Trade Licenses
New Trade License
Timeline
15 days
Required Documents
- Application form
- Ownership document/Lease deed
- Property tax receipt
- ID proof
- NOC from PCB (if applicable)
Fee
As per GO MS No 223 MA
Trade License Renewal
Timeline
5 days
Required Documents
- Renewal application
- Previous trade license
- Property tax receipt
Fee
As per GO MS No 223 MA
Property Tax
New Assessment
Timeline
15 days
Required Documents
- Application form
- Building permission
- Ownership document
- Occupancy certificate
Fee
As per rules
Mutation of Title
Timeline
15 days
Required Documents
- Application form
- Registered document
- Previous tax receipts
- Death certificate (if applicable)
Fee
2% of property tax
Water Supply
New Water Connection
Timeline
15 days
Required Documents
- Application form
- Property tax receipt
- Building permission
- Road cutting permission
Fee
As per council resolution
Water Connection Repair
Timeline
3 days
Required Documents
- Application
- Previous water bill
- Property tax receipt
Fee
Actual cost
Birth & Death Registration
Birth/Death Registration (Within 21 days)
Timeline
Same day
Required Documents
- Application form
- Hospital record
- ID proof
Fee
Free
Birth/Death Certificate (After 21 days)
Timeline
7 days
Required Documents
- Application with affidavit
- Hospital record
- ID proof
Fee
As per rules
Grievance Redressal
If services are not provided within the stipulated time or if you have any grievances, you may contact:
1. Municipal Commissioner of respective ULB
2. Regional Director of Municipal Administration
3. Commissioner & Director of Municipal Administration